Hi, I'm Nick 👋
Helping people adopt complex products, develop new skills, and perform with confidence.
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I've designed a framework for building outcomes-driven Customer Education programs, helping teams guide users to value with any product. It advocates for designing for the lived reality of users, mapping content to real workflows that help them use a product in the context of their desired outcomes.
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Built and scaled Muck Rack's Customer Education function from 0 to 1 – including LMS strategy, governance frameworks, and a scalable content operating model that drove a 10x increase in customer engagement.
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Designed the operational foundation for go-to-market enablement at Muck Rack — establishing onboarding programs, behavior-change frameworks, and measurement systems that connected learning interventions to revenue performance.
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Built a multi-layered enablement system to support a company-wide pricing transformation — aligning messaging, training, and execution across sales, customer success, and product.
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A 7-module certification translating an emerging discipline into actionable workflows. Influenced ~$1.8M in pipeline and established Muck Rack as the category authority.
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A modular onboarding curriculum that introduced new users to Muck Rack's core capabilities through role-based learning paths. Designed for self-serve adoption at scale.
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A game-based learning experience that taught customer support fundamentals through an interactive RPG format — turning compliance training into an engaging, behavior-changing experience.
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A graph-based knowledge system that structures, connects, and activates learning content based on user behavior and contextual relevance. In development.
Coming soonA strategic framework for measuring enablement maturity and closing the gap between learning investment and revenue impact.
Coming soonRead full recommendation on LinkedIn →Nick Lemen is an exceptional enablement leader who builds lasting systems that drive measurable business results.
As CRO at Muck Rack, I watched Nick build our GTM enablement and customer education programs from the ground up. His work directly improved win rates, ACV, product mastery, and quota attainment. He possesses a rare ability to deliver a coherent cross-functional lift across both pre- and post-sale teams.
Any organization hiring Nick as a Head or VP of Enablement is getting a leader who elevates the entire revenue organization.
Read full recommendation on LinkedIn →I've had the pleasure of working with Nick for over a year, witnessing first hand his strategic leadership and unique blend of skills and expertise in GTM Enablement and Customer Education.
Nick's deep understanding of adult learning principles is evident in his approach to both internal employee training and customer education programs. He doesn't just deliver content; he crafts learning experiences that resonate and drive tangible results. Strategically focused and results-oriented, Nick excels at aligning learning initiatives with key business outcomes.
Read full recommendation on LinkedIn →The guidance Nick provided me in setting up a product enablement practice was invaluable. I recently took over product enablement and reached out to Nick to ask for his thoughts on the function.
I expected some nice tips and tricks, but was amazed by the maturity of the processes and materials he shared with me. Nick has truly built a best-in-class function and he gave me extremely pragmatic advice for first steps in developing a program.
Read full recommendation on LinkedIn →Nick is a fantastic leader and an exceptional partner. I had the pleasure of reporting directly to him while he oversaw the GTM and Product Enablement team at Muck Rack.
What truly sets Nick apart is his proactive nature; he is always willing to step up and take ownership of challenges, even when they fall outside his immediate responsibilities, simply to ensure the team and the project succeed.
He empowered me to grow at my own pace while ensuring I had the resources to succeed. I highly recommend Nick to any organization.
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